Last updated: April 9, 2026
Atelier Europe operates this store and website, including all related content, features, tools, products, and services (“Services”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, use, or communicate with us through our Services.
By using our Services, you agree to this Privacy Policy. If this policy conflicts with our Terms of Service, this Privacy Policy shall take precedence with regard to data processing.
PERSONAL INFORMATION WE COLLECT OR PROCESS
By “personal information” we mean data that can directly or indirectly identify you. This does not include anonymised data.
Depending on your use of the Services, we may collect the following data:
- Contact details (name, address, email, phone number)
- Financial data (payment and transaction details)
- Account data (username, password, preferences)
- Transaction data (purchases, returns, shopping cart)
- Communication data (customer service contact)
- Device data (IP address, browser, device)
- Usage data (interaction with the website)
SOURCES OF PERSONAL INFORMATION
We collect data:
- Directly from you: when you create an account, place an order or contact us
- Automatically: via cookies, tracking technologies and your device
- Service providers: who perform certain services on our behalf
- Third parties and partners: where legally permitted
HOW WE USE YOUR PERSONAL INFORMATION
We use your data for the following purposes:
- Service provision and order fulfilment
To process orders, handle payments, arrange shipping, manage your account and personalise your shopping experience. - Customer service and communication
To answer questions, provide support and send important updates. - Marketing and advertising
To send promotions and display personalised ads based on your use of our Services (where legally permitted). - Security and fraud prevention
To prevent misuse, fraud and unauthorised access and to secure our Services. - Legal obligations
To comply with laws, regulations and legal procedures.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share personal data with:
- Service providers such as Shopify, payment processors, IT and logistics partners
- Marketing and advertising partners for personalised campaigns
- Business structure (affiliated companies)
- Third parties at your request (e.g. shipping or integrations)
- Legal authorities if required by law or legal process
- Business transfers such as mergers, sales or restructuring
RELATIONSHIP WITH THIRD PARTIES
Our webshop is hosted by Shopify. Personal data is shared with Shopify and potentially other service providers in order to deliver and improve our Services.
Depending on the situation, Shopify may also process certain data independently according to its own privacy policy. More information can be found in Shopify’s privacy policy.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to third-party websites. We are not responsible for the content or privacy practices of these external websites. We recommend reviewing their policies carefully before providing any data.
CHILDREN’S DATA
Our Services are not intended for children under the legal age in your country. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, you can contact us to request deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
We take appropriate technical and organisational measures to protect your data.
However, no method of transmission or storage is completely secure. We retain personal data only as long as necessary for:
- Providing our Services
- Legal obligations
- Resolving disputes
- Enforcing agreement
YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to.
- Access your data
- Correct inaccurate data
- Delete data
- Data portability
- Opt out of marketing communications
In the EU/EEA you may also:
- Object to processing
- Withdraw previously given consent
You can exercise these rights by contacting us. We may request identity verification.
COMPLAINTS
If you have questions or complaints about how your data is processed, you may contact us.
You also have the right to file a complaint with the competent data protection authority in your country or region.
INTERNATIONAL TRANSFERS
Your data may be processed outside your country of residence.
When data is transferred outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards such as standard contractual clauses.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. The latest version will always be posted on this page with an updated date.
COOKIES AND TRACKING
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse usage
- Show personalised content and advertisements
You can manage your cookie preferences through your browser settings or via our website.
CONTACT
For questions or requests regarding this privacy policy, you can contact us at info@ateliereurope.eu
We are the data controller of your personal data.