Frequently Asked Questions

We ship throughout Europe. Shipping costs vary by country. Please visit our shipping page for an overview of the costs by destination.

Yes. As soon as your order has been shipped, you will receive a tracking link via email so you can track the shipment to your address.

The average delivery time is 2–7 days. You can find a breakdown by country on our shipping page.

We rely on the scheduling and execution of our logistics partners for delivery and therefore have no control over the delivery time. Please note that deliveries to international (export) destinations may take longer due to customs clearance and additional transit times.

Once your order has been shipped, you’ll receive a tracking number so you can track your shipment and check the estimated delivery date. If you’re not home, the package may have been delivered to a neighbor or a nearby address, or the carrier may try again. Be sure to check for any messages or emails from the delivery service.

Haven't received your order yet? Please contact our customer service team and provide your order number. Please note that international shipments may sometimes be delayed due to customs or shipping.

Yes, pre-orders are available. If a product is available for pre-order, this will be indicated on the product page. You can order the product now, and we’ll ship it as soon as it becomes available.

Not completely satisfied with your order? You can return your items within 14 days of receiving your order, provided the following conditions are met:

• Products must be unused and in their original condition
• Items must be undamaged
• All products must be returned in their original packaging

You can request a return label through the returns portal.

A flat fee of €10 will be charged for returning your package, unless the delivery was incorrect. This fee will be deducted from your refund. The same flat fee applies to partial returns.

You can find more information in our return policy.

If you receive a damaged or defective product, please contact our customer service as soon as possible. Please include your order number, a description of the problem, and clear photos of the damage.

We’ll review your case and offer a suitable solution, whether that’s a replacement, repair, or refund. Be sure to report the damage within 14 days of receiving your order.

Refunds are processed within 14 business days. The amount will be refunded to the account used to place the order. It is not possible to change this account.

If the initial payment was made with a credit card (Visa, MasterCard), the refunded amount will appear on your next (monthly) credit card statement.

Every item available in our online store is covered by the statutory warranty, which ensures that a product is or functions as you, as a consumer, can reasonably expect. If you have purchased an item that does not meet these standards, we will provide an appropriate solution as soon as possible. The statutory warranty guarantees that, as a consumer, you are entitled to a 2-year warranty when purchasing a new product. Depending on the item and in consultation with you, we will honor the legal warranty through repair or replacement. Please contact our customer service for assistance.

The warranty does not cover malfunctions resulting from use contrary to the instructions, improper use, transport after delivery, normal wear and tear, or damage caused by misuse.

All payments are processed in a secure payment environment. We use mollie.com, an online payment system that makes paying easier and more flexible.

In our online store, you can pay securely using various payment methods, including:

• Bancontact
• Visa / Mastercard
• Paypal
• iDEAL
• Apple Pay
• Google Pay
• Belfius
• KBC/CBC
• ING

All payments are securely processed through a certified payment provider.

If you have received a discount code or gift card that is valid in our online store, you can use it to pay for your order. Enter the code or the gift card details on the checkout page.

Gift Cards: Multiple gift cards can be used in a single order. The balance of a gift card can also be applied to multiple orders. Gift cards cannot be used to purchase other gift cards.

Discount codes: Only one discount code may be used per order.

There are a few reasons why your discount code might not be working:

• Check the validity: Make sure the code or voucher is still valid and hasn't expired. Some codes are time-sensitive or have specific terms and conditions.
• One discount code per order: Please note that you can only use one discount code per order.
• Exclusions apply: Some codes cannot be combined with other promotions. Please check the terms and conditions of the code.

If you're still having trouble or think there's a problem, please contact our customer service team. We're happy to help!

Yes, all prices listed include VAT.

Atelier Europe brings the spirit of Europe into your home. We create authentic lifestyle products—from ceramics to fragrances—that are 100% made in Europe, with a focus on natural materials, local craftsmanship, and timeless design.

Our approach is rooted in slow design: objects that are crafted with care, built to last, and bring meaning to everyday life. By consciously manufacturing close to home, we minimize transportation, keep the supply chain short, and can work with greater respect for both makers and materials. For us, Europe represents not only a place of origin, but also quality, craftsmanship, and attention to detail.

Atelier Europe is committed to 100% European manufacturing, slow design, and local production. While many brands primarily use Europe as a source of inspiration, we keep the entire manufacturing process close to home, from design to finished product, with a focus on the artisans, materials, and timeless quality.

Atelier Europe is for people who make conscious choices. For those who seek beauty with meaning. For those who love natural materials, timeless design, and objects with a story.

Our world appeals to people who are culturally curious, value craftsmanship, and enjoy using items made with care. We have an international outlook, yet remain mindful of what is made locally.

For those for whom it is a good fit:

For people who want to combine beauty with quality, craftsmanship, and a more mindful way of life.

For those who aren't a good fit:

Not for those who primarily want to buy quickly, follow trends, or opt for mass-produced items. Atelier Europe is designed for those who choose thoughtfully and enjoy being surrounded by objects that stand the test of time.

We offer a carefully curated collection of lifestyle items: tableware, linens, serving dishes, vases, and fragrances, all 100% made in Europe.

We use natural and sustainable materials, such as natural porcelain, 100% linen, glass, and ash wood.

Each material is selected based on quality, natural properties, and artisanal heritage.

Our collections are manufactured throughout Europe. Each region contributes its own unique expertise.

Our products are the result of a combination of traditional craftsmanship, hand finishing, and carefully optimized production. This allows us to preserve the essence of true craftsmanship, without resorting to mass production.

Many of our pieces go through various stages where the expertise of skilled craftsmen is essential. For example, our vases are mouth-blown, and our 100% linen is finished by hand. This approach allows us to offer authentic, European-made designs that are high-quality, meaningful, and accessible.