OVERVIEW
Welcome to Atelier Europe! In these terms, “we”, “us” and “our” refer to Atelier Europe. We operate this store and website, including all content, features, tools, products and services, in order to provide you with a personalised shopping experience.
These terms and conditions, including any policies referenced herein (the “Terms of Service” or “Terms”), outline your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, disclaimers, and limitations of liability.
By accessing, interacting with, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you are not permitted to access or use the Services.
ARTICLE 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are of legal age in your place of residence and that you have given us permission to allow any minor family members to use the Services on devices owned or managed by you.
To use the Services, for example to visit our webshop or purchase products and services, we may ask you to provide certain information such as your email address and billing, payment and shipping details. You guarantee that all information provided is accurate, current and complete, and that you have the right to share this information.
You are responsible for safeguarding your account information and for all activity under your account. You may not transfer, sell, assign or license your account to others.
ARTICLE 2 - OUR PRODUCTS
We strive to describe our products and services as accurately as possible. However, please note that colours and appearance may vary from what you see on your screen, depending on your device and settings. We do not guarantee that the appearance or quality of the purchased products will meet your expectations or exactly match the webshop display.
Product descriptions may be changed at any time without prior notice. We reserve the right to remove any product from sale at any time and to limit quantities per person, region or jurisdiction.
ARTICLE 3 - ORDERS
When you place an order, you make an offer to purchase. Atelier Europe reserves the right to accept or reject any order at its sole discretion. Your order is only accepted once it has been confirmed and your payment has been received and processed. Please review your order carefully before submitting it.
Cancellations may not be accepted after an order has been confirmed. If we do not accept, modify or cancel an order, we will contact you via the email address, billing address or phone number provided during checkout.
Preorders
Some products may be offered as pre-orders. This will be clearly indicated on the product page.
For pre-orders, full payment is taken at the time of ordering. The product is then shipped once it becomes available. The stated delivery date is always indicative and may change depending on production, stock or logistical delays.
If an order contains both in-stock and pre-order items, the order may be shipped in multiple deliveries unless otherwise stated.
ARTICLE 4 - RIGHT OF WITHDRAWAL AND RETURNS
Consumers in the EU have the right to return a product within 14 days of receipt without giving any reason, unless the product is custom-made or clearly exempt.
Return conditions:
- Products must be unused and in original condition
- Items must be undamaged
- All products must be returned in original packaging, including labels and accessories
For full return conditions, procedures and any costs, please refer to our returnpolicy
ARTICLE 5 - PRICING AND BILLING
Prices, discounts and promotions may be changed without prior notice. The price charged for a product or service is the price at the time of your order and will be confirmed in your order confirmation email. Unless stated otherwise, prices include taxes but exclude shipping costs, handling fees, customs duties and import taxes.
Displayed prices may differ from prices in physical stores or third-party websites. Promotions may affect pricing and are subject to their own terms, which take precedence in case of conflict.
You agree to provide accurate and up-to-date purchase, payment and account information and to update it promptly when changes occur.
You guarantee that:
- credit card details are correct and complete
- you are authorised to use the credit card
- charges will be approved by the card issuer
- you will pay all costs including shipping, handling and taxes
ARTICLE 6 - SHIPPING AND DELIVERY
We aim to deliver your order as quickly as possible, but we cannot guarantee exact delivery times. Delays may occur due to carriers, customs or other circumstances beyond our control. Once products have been handed over to the carrier, ownership and risk of loss pass to you.
For more details, please refer to our shipping page.
ARTICLE 7 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, texts, images, graphics, product reviews, videos, audio and layout, are owned by Atelier Europe, its affiliates or licensors and are protected by intellectual property laws.
You may only use the Services for personal, non-commercial purposes. You may not copy, distribute, modify, create derivative works, publicly display, republish, download, store or transmit any material without written permission.
All rights not expressly granted remain reserved by Atelier Europe.
ARTICLE 8 - OPTIONAL TOOLS
From time to time, you may access third-party tools through our Services. We do not control or endorse these tools and provide them “as is”, without warranties.
We are not liable for any damage arising from the use of such tools. You use them at your own risk.
ARTICLE 9 - RELATIONSHIP WITH SHOPIFY
Atelier Europe uses Shopify to provide the Services. However, all sales are directly between you and Atelier Europe. Shopify is not responsible for any transaction-related issues.
You agree to indemnify Shopify from any claims arising from your purchases.
ARTICLE 10 - PRIVACYPOLICY
All personal information collected is subject to our Privacy Policy. By using the Services, you confirm that you have read and understood it.
ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS
Information in the Services may contain errors, inaccuracies, or omissions, such as in product descriptions, prices, promotions, shipping costs, or availability. We reserve the right to correct, modify, or update this information. Orders may also be canceled if relevant information is incorrect, at any time and without prior notice, even after an order has been placed.
ARTICLE 12 - DISCLAIMER OF WARRANTIES
The information on our Services is provided solely for general informational purposes. Any reliance you place on this information is at your own risk.
Unless expressly stated otherwise, the Services and all products are provided “as is” and “as available,” without any warranties, express or implied, including but not limited to fitness for a particular purpose, merchantability, quality, durability, title, or non-infringement. We do not guarantee that the Services will be uninterrupted, secure, or error-free. In some jurisdictions, limitations on implied warranties are not permitted; in such cases, the applicable legal requirements shall apply.
ARTICLE 13 - LIMITATION OF LIABILITY
To the extent permitted by law, Atelier Europe, our partners, employees, affiliates, representatives, Shopify and its affiliates shall in no event be liable for any direct or indirect loss, damage, or claims, including but not limited to loss of profits, loss of revenue, lost savings, data loss, or replacement costs, arising from your use of the Services or products, or any other claim related to your use of the Services or products. This includes errors or omissions in content and loss or damage arising from the use of products or information via the Services, even if we have been advised of the possibility of such damage.
This includes errors or omissions in content and any loss or damage arising from the use of products or information through the Services, even if we have been notified of the possibility of such damage.
ARTICLE 14 - INDEMNIFICATION
You agree to indemnify Atelier Europe and our partners, employees, and service providers against all costs, losses, damages, or claims, including reasonable legal fees, arising from:
- a breach of these Terms of Service by you;
- a violation of any law or the rights of third parties;
- your use of the Services.
You must notify us of any claim in a timely manner and cooperate with our defense, for example by providing relevant documents. We may handle the defense at your expense, but we will not enter into any settlements regarding your non-monetary obligations without your consent.
ARTICLE 15 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be deemed severable from the remaining provisions.
ARTICLE 16 - WAIVER: ENTIRE AGREEMENT
Failure to exercise or enforce any right under these Terms of Service shall not constitute a waiver of such right.
These Terms of Service, together with the policies posted on the site, constitute the entire agreement between you and us and supersede all prior agreements, whether oral or written. Any ambiguities shall not be interpreted to the detriment of Atelier Europe.
ARTICLE 17 - GOVERNING LAW
These Terms of Service and all agreements relating to the Services are governed by the laws of the jurisdiction in which Atelier Europe has its headquarters. You and Atelier Europe agree to the jurisdiction of the competent courts in that jurisdiction.
ARTICLE 18 - HEADINGS
The headings in these Terms of Service are for informational purposes only and do not affect the interpretation of the terms.
ARTICLE 19 - CHANGES TO THE TERMS OF SERVICE
We may modify, update, or replace these Terms of Service at our discretion. The most recent version is always available on our website. It is your responsibility to review them regularly.
We will notify you of any material changes as required by law. By continuing to use the Services after such changes, you agree to the revised terms.
ARTICLE 20 - WARRANTY
Our products are covered by the statutory warranty as provided by the laws in your jurisdiction. This means you are entitled to repair, replacement, or a refund for products that are defective or do not match their description.
Atelier Europe may offer additional commercial warranties for certain products; details are available on the product page or in the included documentation. Damage or defects caused by misuse, accidental damage, or normal wear and tear are not covered by the warranty.
ARTICLE 21 - CONTACT INFORMATION
Please direct any questions about the Terms of Service to us via info@ateliereurope.eu
You can find our contact information below:
Atelier Europe / Fine Dining & Living NV
info@ateliereurope.eu
Herentalseweg 66 - 2440 Geel - Belgium
+32 14 24 29 00
BE0457.718.254