RETURNS
We have a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
You can request a return label through the returns portal.
A flat fee of €10 will be charged for returning your package, unless the delivery was incorrect. This fee will be deducted from your refund. The same flat fee applies to partial returns.
Atelier Europe reserves the right to deduct the value of products that are damaged, missing their original packaging or labels, or are not in saleable condition from the purchase price. This also applies to products purchased during promotions or at a discount.
EXCHANGE
The quickest way to get the item you want is to return the item you have and purchase the new one.
DAMAGE OR PROBLEMS
Please inspect your order upon receipt and report any damage or incorrect delivery within 14 days of receipt. We will review your case and offer an appropriate solution, such as a replacement, repair, or refund. You can contact us via our contact form or at info@ateliereurope.eu
REFUNDS
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, the amount will be refunded to the account used to place the order within 14 business days. It is not possible to change this account.
If the initial payment was made with a credit card (Visa, MasterCard), the refunded amount will not appear on your next (monthly) credit card statement.